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Customer survey 2020

HomeCustomer survey 2020

At S.P.B. Metal Works, we are dedicated to providing our customers with exceptional customer service. View our survey below to see how satified our customers were in 2020.

How likely is it that you would recommend SPB Metal Works to a friend or colleague?

We were thrilled with the response we received.  This puts SPB into the ‘world class’ level for NPS(net promoter score).

customer survery 2020 satisfaction scale
How responsive have we been to your questions or concerns about our products?
Extremely Responsive
Very Responsive
Somewhat Responsive
Not So Responsive
Not at all responsive
Not applicable
How well do our products meet your needs?
Extremely well
Very well
Somewhat well
Not so well
Not at all well
We asked our customers: How likely are you to purchase our products again?
Extremely Likely
Very Likely
Somewhat Likely
Not so Likely
Not at all likely
How long have you been a customer of our company?
This is my first purchase
Less than six months
Six months to a year
1-2 years
3 or more years
Which of the following would you use to describe our products? Select all that apply.
Reliable
High quality
Useful
Unique
Good value for money
Overpriced
Impractical
Ineffective
Poor quality
Unreliable